All customers on the Ikeja Electric network, Lagos, won’t be able to view their electricity usage or pay for additional units between July 15 and 17, because the distribution company will be implementing a system upgrade within this period.
In a statement, the company says: “Ikeja Electric wishes to notify its esteemed customers that in a bid to improve our customers’ experience on our billing and other integrated platforms, we will be carrying out a 48-hour customer information system (CIS) 2.0 system upgrade on our billing and vending infrastructure between July 15th and 17th, 2022.
“Customers’ ability to perform the following under-listed functions on our platforms may be impeded during this period of upgrade.
“However, our Engineers will endeavour to complete the upgrade within the scheduled time, as well as minimize the impact on customer experience.
“During the upgrade, the following functions will be impacted: • Collection of meter data will be unavailable (meter reading, energy consumption, etc.)
“All payment channels will be unavailable • Access to customer account information (balance, address, vending information etc.) will be unavailable • All data requirements for IE Mobile App functionality will be unavailable till the cutover is completed.”
Ikeja Electric adds that it is undertaking the upgrade to “enhance easy customer access to account statements, improve customer experience with simple user interface, provide robust payment channel for ease of energy vending and settlement of bills amongst others.”
Customers have been advised “to take advantage of the days available before the upgrade to vend energy, to avoid inconveniences that will be associated with the upgrade. Thank you for your understanding as all inconveniences are regretted.”