The Central Bank of Nigeria (CBN) has released phone numbers for members of the public to report POS agents selling new naira notes or charging more than N200 naira for withdrawals of amounts up to N10,000.
Mr Joseph Omayuku, Director, Governor’s Department, CBN, stated this during a press conference in Yenagoa, Bayelsa State, on Tuesday, February 14, 2023.
Omayuku advised members of the public to report erring POS agents to the CBN Contact Centre on 07002255226; Telephone Ext: 711025 – 7; contactcbn@cbn.gov.ng and its social media handles.
The scarcity of the naira as a result of the CBN’s redesign policy has unsettled many Nigerians, who have been besieging commercial bank branches for more than two weeks, forming long queues to access the new naira notes.
Many people have complained about problems with banks’ online payment platforms, which resulted in failed transactions. According to observers, the problems occur because digital platforms are not strong enough to handle the recent surge in electronic transactions as people turn to online payments in response to cash shortages.
Those who reject online payments cite challenges associated with it as reasons.
The CBN official, however, countered the analogy, saying it is “not as bad as to warrant rejection of transfer payments.”